The Panda That Waits For You After A Long Day

Thank you for shopping with us at {Novoselo}. We want you to be completely happy with your purchase, so we’ve made our return process simple and stress-free.

Eligibility for Returns

• Return window: You may return your order within 30 days of delivery.

• Condition: Items must be unused, unwashed, and in their original condition with all tags and packaging intact. Plush toys must not show signs of wear, stains, or damage.

• Custom or personalized items are not eligible for return unless defective.

How to Start a Return

1. Contact our support team at [your support email] with your order number and reason for return.

2. We will review your request and send you a return authorization and instructions.

3. Please do not send items back without prior authorization, as we cannot accept unauthorized returns.

Refund Process

• Once we receive and inspect your returned item, we will process your refund.

• Refunds will be issued to your original payment method within 5–7 business days. Please allow additional time for your bank to process the refund.

• Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

Damaged or Defective Items

If you receive a damaged or defective plush toy, please contact us within 7 days of delivery with clear photos of the issue. We will arrange a replacement or full refund at no extra cost to you.

Exchanges

We offer free exchanges for size/color preferences, subject to stock availability. Contact us to start an exchange request