Contact Us

Contact Us

We’re here to answer all your questions about our plush toys, custom designs, and after-sales support. You can reach us through any of the following channels, and we’ll get back to you as soon as possible. 🧸

**Customer Service**
- Email: mengfanzi31@gmail.com
- Response time: Within 24 hours on weekdays
- Services provided: Order tracking, product inquiries, size/color questions, after-sales support, and general questions.

**Customization Consultations**
- Email: mengfanzi31@gmail.com
- Response time: Within 48 hours on weekdays
- Services provided: Custom plush toy design, fabric/color selection, embroidery/personalization, pricing, and project timeline.

**Business & Wholesale**
- Email: sales.mengfanzi31@gmail.com
- Response time: Within 24 hours on weekdays
- Services provided: Bulk orders, wholesale partnerships, brand collaborations, and media inquiries.

**Social Media**
- Instagram: @NovoSole
- Facebook: @ if Rowling
- TikTok: @novosole.com